Refund Policy

 

Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition. All refund claims can be made either in writing, email, or via telephone - the following information is required:

 

1. Your account number and invoice number.

 

2. If a service failure; your parcel tracking number will be required.

 

Please note that refunds can’t be processed for any consequential loss.

Should a refund be appropriate, it shall be made back onto the card or payment method originally used to book the transaction – refunds can only be processed to the contracted party who booked the order.

Refunds will take between seven (7) and ten (10) days to process .

Refunds may be given at the discretion of the management.

If you have any questions on the above, please contact our office on Tel: 01204 842 044.